Privacy Policy

Who we are

At Pawture, Pets Meet Couture, they aren’t just animals – they’re family. Our mission is simple: to bring comfort, style, and care into every moment you share with your beloved pet. Because every paw deserves a touch of luxury. We operates the website pawture.uk. We design and sell pet products and accessories online.

• Email: info@pawture.uk
• Phone: +44 7493 841105
• Postal address: EC2A 4NE
• Data controller: Pawture (for the pawture.uk website and orders)

Scope

This policy explains how we collect, use, disclose and protect your personal data when you browse our site, create an account, or place an order.

We process personal data in accordance with the UK GDPR and the Data Protection Act 2018. Where applicable, we also follow the EU GDPR for customers in the EEA.

Personal data we collect

• Identity & contact data — name, email, phone, delivery/billing addresses.
• Order & account data — items purchased, order notes, account login (hashed), preferences, support requests.
• Payment data — payment method, transaction references (processed securely by our payment provider; we do not store full card details on our servers).
• Device & usage data — IP address, device information, pages viewed, clicks, referring URLs, time on page.
• Cookie data — small files stored on your device to keep your basket, remember choices, and help us improve the site. See Cookies.
• Marketing preferences — your opt-in/opt-out choices.

How we use your data (lawful bases)

• To operate the site and provide our services (legitimate interests): ensuring security, performance, and a smooth shopping experience.
• To process and deliver your orders (contract): order confirmation, payments, shipping, returns.
• To comply with legal obligations (legal duty): tax/audit records, fraud prevention.
• To personalise and improve (legitimate interests): product recommendations, analytics, UX improvements.
• To send marketing (consent/legitimate interests): emails or messages about new products and offers. You can unsubscribe any time.

Sharing your data

We share personal data with trusted providers who help us run our business. These include:

• Payment processors (to take payments and handle refunds).
• Warehousing & couriers (to pick, pack, and deliver your order).
• IT & hosting (website hosting, security, caching, email, analytics).
• Professional advisors (accountants, auditors, legal).

We require these parties to keep your data safe and use it only for the agreed purpose. We do not sell your personal data.

Cookies & similar technologies

We use essential cookies for core site functions (e.g., basket, checkout, login). With your consent, we may use performance and marketing cookies to understand site usage and measure campaigns. You can manage cookies in your browser settings; however, blocking essential cookies may break some features.

International transfers

Some providers may process data outside the UK/EEA. Where they do, we ensure appropriate safeguards (e.g., adequacy decisions or UK/EU-approved Standard Contractual Clauses).

Data security

We use reasonable technical and organisational measures to protect personal data (access controls, encryption in transit, regular updates). No system is 100% secure, but we work to reduce risk and respond to incidents promptly.

Retention

We keep personal data only as long as necessary for the purposes above:

• Order records: up to 6 years (tax/audit requirements).
• Support messages: up to 3 years after resolution.
• Marketing data: until you unsubscribe or your consent is withdrawn.
• Cookies: per cookie lifespan or until you clear them.

Your rights

Under UK data protection law you can:

• Request access to your personal data,
• Request correction or deletion,
• Object to or restrict processing,
• Request data portability,
• Withdraw consent (where we rely on consent).

To exercise rights, email info@pawture.uk. You also have the right to complain to the ICO (Information Commissioner’s Office).

Children

Our site is not directed to children under 13. We do not knowingly collect data from children. If you believe a child has provided personal data, please contact us and we will delete it.

Third-party links

Our site may link to third-party sites. Those sites have their own privacy policies; please review them, as we are not responsible for their content or practices.

Changes to this policy

We may update this policy to reflect changes to our practices or for legal reasons. We will post any updates here and change the “Last updated” date.

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